For purchases at the Maple Leaf Greenery store or online, the return period is 14 days to return a product with a receipt. The product must be unopened and in its original packaging.
Can I exchange my product for a different one?
A product can only be returned if it’s defective or recalled.
Can I return a product after I’ve opened the package?
No, with the exception of recalled or defective product.
If I don’t like the experience of the product, can I return it?
If my product is defective, can I return it?
Products are considered “defective” and may be eligible for a refund if they are expired, mouldy, or damaged in transit. See ‘How do I return a product?’ for more information.
Cannabis seeds which are not feminized or are unsuccessfully cultivated will not be eligible for a return on the basis that they are “defective”.
How do I return a product?
All sales are considered final sale with the exception of the following conditions:
• Defective products (expired, mouldy, damaged in transit)
• Recalled products
If a product has been found to be defective or recalled, you may be eligible for a refund.
Connect with our store staff by calling us at 604-553-4203 to request a return and provide the following information:
1. Reason for return
2. Order number
3. Product description
4. Lot number
Please note: returns are not final until they have been received, and evaluated by our team. If the return is deemed ineligible, the item(s) will not be returned or refunded.
How long do I have to return a cannabis product after I purchase it?
Cannabis products may only be returned if they are defective or recalled. With the exception of recalls, returns must be requested within 14 days of the purchase date.
How long do I have to return a cannabis accessory after I purchase it?
Our return period is 14 days to return accessories with a receipt. The product must be unopened and in its original packaging.
How long does it take to receive a refund?
If deemed eligible, returns will be processed the following business day.
If I return a product, how will my payment be refunded?
A refund will be made to the original method of payment.
What will happen to my product after I return it?
If your product (accessory) is considered saleable and has not been tampered with, it may be restocked. All other returns (cannabis) will be safely destroyed.